If you a newcomer immigrant or refugee in Canada, welcome! We are here to answer to your questions and support your settlement and integration in your new community by providing the following services and support: 


Settlement Services: Support with access to eligible benefits and adjusting to life in Canada 

  • Help with applying to all Canadian Federal and Provincial benefits (PR, SIN, MSP, IFH, CTB, GST/PST, LINC, Citizenship, Passport/Visa, Income Assistance, PWD, EI, B.C. Housing, banking, etc.)
  • Basic language translation/interpretation services
  • 1st language orientations to BC, and relevant information sessions and group workshops 
  • Food aid through referrals to community programs to help with the cost of living 
  • Apply for government and social support, language programs and referrals to other support centers in the Lower Mainland 

Professional Support: 

  • Case management, and developing personal settlement plans for initial needs in Canada
  • One on one or family counselling for emotional and social issues
  • Accompaniment trip in the community for settlement tasks (within the recommendations of Health Authorities during the COVID-19 pandemic)
  • Home-visits to support home life (with the recommendations by Health Authorities during the COVID-19 pandemic)
  • Transitional life skills facilitation 
  • Referrals to specialized programs in the Lower Mainland 

Long-Term Community Engagement and Social-Economic Integration: 

  • Volunteering and community involvement opportunities 
  • Employment services such as pre-employment readiness career planning, employment connections, resume writing, and connections with vocation training opportunities  
  • Youth Employment through three levels of leadership training, and building practical experience to enhance job-readiness skills
  • Promoting and sharing your cultural values and experiences in contributing to an inclusive and multi-cultural Canada 

Referrals to In-House Programs and Resources for all age groups: 

Children, pre-teen, youth, seniors, family programs, volunteer opportunities, access to food security programs (as the Food hub during COID-19 pandemic), access to community grants, community development initiatives, seniors outreach/therapeutic activations programs, youth leadership, children pre-school/afterschool/day camps, school-age childcare,  family drop-in programs, community kitchens, income-tax clinic, legal clinic, ESL conversation, adults literacy programs, and opportunities for community connections, inclusion and cultural celebrations.


General contact: 


Telephone: 604-431-0400 (South House); 604-294-5444 (North House)


Language specific contacts: 

Community Connection Coordinator/ 


Settlement Case Manager (Arabic / اَلْعَرَبِيَّةُ)

Name:   Siham Ali


Tel:       236-877-2517


Settlement Case Manager (Cantonese / 廣東話 | Mandarin /官话)

Name:   Dali Qu


Tel:       236-877-2616


Settlement Case Manager (Farsi / فارسی  | Dari/ دری)

Name:   Maryam Torabizadeh


Tel:        236-877-2531


Settlement Case Manager (Filipino / Pilipino)

Name:   Avelina Dioces


Tel:       236-889-4065


Settlement Case Manager (Spanish / español / Hispanic)

Name:   Monica Tinajero Macarty


Tel:     236-878-9405 


Settlement Case Manager (Vietnamese)

Name:   Duy T


Tel:     604-396-6955 


Settlement Case Manager (Hindi / हिन्दी  | Punjabi / ਪੰਜਾਬੀ) 


Burnaby Neighbourhood House is a charitable, non-profit organization, located on the traditional, unceded territories of Coast Salish people – the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), and xʷməθkʷəy̓əm (Musqueam) Nations


We are a volunteer driven community-funded agency with a unique focus on neighbours supporting neighbours.