If you a newcomer immigrant or refugee in Canada, welcome! We are here to answer to your questions and support your settlement and integration in your new community by providing the following services and support: 


Settlement Services: Support with access to eligible benefits and adjusting to life in Canada 

  • Help with applying to all Canadian Federal and Provincial benefits (PR, SIN, MSP, IFH, CTB, GST/PST, LINC, Citizenship, Passport/Visa, Income Assistance, PWD, EI, B.C. Housing, banking, etc.)
  • Basic language translation/interpretation services
  • 1st language orientations to BC, and relevant information sessions and group workshops 
  • Food aid through referrals to community programs to help with the cost of living 
  • Apply for government and social support, language programs and referrals to other support centers in the Lower Mainland 

Professional Support: 

  • Case management, and developing personal settlement plans for initial needs in Canada
  • One on one or family counselling for emotional and social issues
  • Accompaniment trip in the community for settlement tasks (within the recommendations of Health Authorities during the COVID-19 pandemic)
  • Home-visits to support home life (with the recommendations by Health Authorities during the COVID-19 pandemic)
  • Transitional life skills facilitation 
  • Referrals to specialized programs in the Lower Mainland 

Long-Term Community Engagement and Social-Economic Integration: 

  • Volunteering and community involvement opportunities 
  • Employment services such as pre-employment readiness career planning, employment connections, resume writing, and connections with vocation training opportunities  
  • Youth Employment through three levels of leadership training, and building practical experience to enhance job-readiness skills
  • Promoting and sharing your cultural values and experiences in contributing to an inclusive and multi-cultural Canada 

Referrals to In-House Programs and Resources for all age groups: 

Children, pre-teen, youth, seniors, family programs, volunteer opportunities, access to food security programs (as the Food hub during COID-19 pandemic), access to community grants, community development initiatives, seniors outreach/therapeutic activations programs, youth leadership, children pre-school/afterschool/day camps, school-age childcare,  family drop-in programs, community kitchens, income-tax clinic, legal clinic, ESL conversation, adults literacy programs, and opportunities for community connections, inclusion and cultural celebrations.


Brainstorming session: Navigating BC Education System for Afghan Refugee Youth/Young Adults

December 3, 2021 from 5:00 pm to 7:00 pm – Online via Zoom

To register or more info: email or call 604-657-2163.

This session is intended for newly-arrived Afghan refugee youth and young adults who wish to learn and navigate BC's education system.


The goal of this session is to form a peer-support group among Afghan youth and young adults to share knowledge with and learn from one another regarding progressing within BC's education system.


Please join us to share:
• Your challenges and concerns regarding BC's education system
• What would you like to learn and explore about BC's educational programs


You will explore experiences through BC's education system to facilitate co-learning and hope for a bright future for young adults via group discussion. The peer-support group is facilitated by Afghan graduates who have university/postgraduate education experience in British Columbia. See poster for more details.

Positive Parenting Skills Program (Online via Zoom)

Tuesdays from 11:00 am – 12:30 pm

To register or more info: email or call 236.877.2517

Raising children isn’t always easy. Parenting workshop is not just for young or inexperienced parents, but it is for everyone who wants to be a better parent.

Hosted by BNH's Settlement & Integration Program, the Positive Parenting Skills program helps parents with practical strategies, set their own goals, and become confident in their ability to manage parenting issues. Because we know happier families lead to better relationships and successful kids!

All parents are welcome to join us every Tuesday from 11 am – 12:30 pm.

Through informational workshop facilitated by Mona Alharbi, you will:

  • Learn how to grow a better relationship with your children
  • Learn how you can support your child's growth
  • Build parenting skills for a happier, healthier and better life in a new society

See poster for more details.

English Conversation Circle (Online via Zoom)

Mondays from 12:45 pm – 2:00 pm

To register or more info: email or call 236.877.2517

Are you looking to practice your English speaking skills in a safe and friendly environment?

Registration for the English Conversation Circle for Newcomers is now open! This program is a great opportunity for newest Neighbours to practice English, build confidence, meet new people and have fun!

Welcome to all levels. Try it for free online every Monday from 12:45-2:00 pm! See poster for more details.

Cook and Chat (Online)

Thursdays from 10:00 am – 12:00 pm

To register or more info: email or call 604.431.0400

Join us as we cook together, from the comfort of our own homes! Enjoy some simple recipes and good conversation. This workshop is recommended for Newcomers, immigrants and refugees although everyone is welcome. See poster for more details.

This week Thursday we will be making Frittata (Baked egg dish) and Roasted Carrots & Lentils. You can access our previous recipes here: Chicken Soup with Matzo Balls, Chicken Noodle Soup, Sufganiyot – Hanukkah Doughnuts and Latkes (Potato Pancakes)

Digital Literacy in Arabic (In-Person at BNH South House)

Fridays from 10:00 am – 12:00 pm

To register or more info: email or call 236.877.2517

Calling all Arabic speakers in Burnaby to learn and develop their digital literacy skills!
Hosted by BNH’s Settlement & Integration Program, this in-person support will provide Arab learners with the opportunity to learn how to use computer/tablet/iPhone and advance their digital skills.

Fridays: 10 am to 12 pm at BNH South House (4460 Beresford St – near Metrotown)

The program is designed to increase the confidence, skills & online safety for Arabs who have little or no experience with digital technology. It is important to gain valuable skills in a safe and friendly environment. Childminding is also available. See poster for more details.

NEW Neighbours Podcast (Online) 

Get in touch to schedule or get information about becoming a guest on the podcast, please email or call 604-396-6955

Hosted by BNH's Settlement & Integration Program, the New Neighbours Podcast provides a platform for newcomers to make their voices heard. Every month, we will be interviewing a community member about their experiences about life in Canada or any other topics they choose to speak about such as stories, life lessons, concerns, cultural knowledge, music or information you want to share with your community.

There is no experience needed. New episode monthly. Get in touch to schedule or get information about becoming a guest on the podcast at or call 604-396-6955. See poster for more details.

Tea Party of Arab Women (Online) 

Thursdays from 11:30 pm – 12:30 pm

To register or more info: email or call 236.877.2517

Are you an Arab woman and would like to learn more about migration and settlement?

This is a great chance for you to learn, engage with the community and get connected with new people. Hosted by #BNH's Settlement & Integration Program, you are invited to a virtual gathering Tea Party for Arab women in Arabic language every Thursday from 11.30 am to 12.30 pm. See poster for more details.


General contact: 


Telephone: 604-431-0400 (South House); 604-294-5444 (North House)


Language specific contacts: 

Community Connection Coordinator/ 


Settlement Case Manager (Arabic / اَلْعَرَبِيَّةُ)

Name:   Siham Ali


Tel:       236-877-2517


Settlement Case Manager (Cantonese / 廣東話 | Mandarin /官话)

Name:   Dali Qu


Tel:       236-877-2616


Settlement Case Manager (Farsi / فارسی  | Dari/ دری)

Name:   Maryam Torabizadeh


Tel:        236-877-2531


Settlement Case Manager (Filipino / Pilipino)

Name:   Avelina Dioces


Tel:       236-889-4065


Settlement Case Manager (Spanish / español / Hispanic)

Name:   Monica Tinajero Macarty


Tel:     236-878-9405 


Settlement Case Manager (Farsi / فارسی  | Dari/ دری) 

Name:  Arman Zamani 


Tel:     236-878-9405 


Settlement Case Manager (Vietnamese)

Name:   Duy T


Tel:     604-396-6955 


Settlement Case Manager (Hindi / हिन्दी  | Punjabi / ਪੰਜਾਬੀ) 


Burnaby Neighbourhood House is a charitable, non-profit organization, located on the traditional, unceded territories of Coast Salish people – the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), and xʷməθkʷəy̓əm (Musqueam) Nations


We are a volunteer driven community-funded agency with a unique focus on neighbours supporting neighbours.