If you are a newcomer, immigrant or refugee in Canada, welcome! We are here to answer your questions and support your settlement and integration in your new community by providing the following services and support: 

Settlement Services: Support with access to eligible benefits and adjusting to life in Canada 

  • Help with applying to all Canadian Federal and Provincial benefits (PR, SIN, MSP, IFH, CTB, GST/PST, LINC, Citizenship, Passport/Visa, Income Assistance, PWD, EI, B.C. Housing, banking, etc.)
  • Basic language translation/interpretation services
  • 1st language orientations to BC, and relevant information sessions and group workshops 
  • Food aid through referrals to community programs to help with the cost of living 
  • Apply for government and social support, language programs and referrals to other support centers in the Lower Mainland 

Professional Support: 

  • Case management, and developing personal settlement plans for initial needs in Canada
  • One on one or family counselling for emotional and social issues
  • Accompaniment trip in the community for settlement tasks (within the recommendations of Health Authorities during the COVID-19 pandemic)
  • Home-visits to support home life (with the recommendations by Health Authorities during the COVID-19 pandemic)
  • Transitional life skills facilitation 
  • Referrals to specialized programs in the Lower Mainland 

Long-Term Community Engagement and Social-Economic Integration: 

  • Volunteering and community involvement opportunities 
  • Employment services such as pre-employment readiness career planning, employment connections, resume writing, and connections with vocation training opportunities  
  • Youth Employment through three levels of leadership training, and building practical experience to enhance job-readiness skills
  • Promoting and sharing your cultural values and experiences in contributing to an inclusive and multi-cultural Canada 

Referrals to In-House Programs and Resources for all age groups: 

Children, pre-teen, youth, seniors, family programs, volunteer opportunities, access to food security programs (as the Food hub during COID-19 pandemic), access to community grants, community development initiatives, seniors outreach/therapeutic activations programs, youth leadership, children pre-school/afterschool/day camps, school-age childcare,  family drop-in programs, community kitchens, income-tax clinic, legal clinic, ESL conversation, adults literacy programs, and opportunities for community connections, inclusion and cultural celebrations.

Welcome to BC - Orientation for Newcomers

Contact our Case Managers to register for orientations!

Arabic / اَلْعَرَبِيَّةُ

Cantonese / 廣東話

 Mandarin /官话)

Dari/ دری  Farsi / فارسی 

Name:   Karima Osman


Tel:         236-877-2517

Name:   Dali Qu


Tel:       236-877-2616

Name:  Arman Zamani 


Tel:    604-657-2163 

Name:   Maryam Torabizadeh


Tel:        236-877-2531

Filipino / Pilipino Spanish / español / Hispanic Vietnamese / Tiếng Việt

Name:   Avelina Dioces


Tel:       236-889-4065

Name:   Monica Tinajero Macarty


Tel:     236-878-9405 

Name:   Duy Tong


Tel:     604-396-6955 


Homework Club

Grade 3 & 4  | Saturdays  | 10:00 am – 11:00 am  |  Online via Zoom
Grade 5 & 6  | Saturdays  | 11:00 am – 12:00 pm  |  Online via Zoom
Grade 7 & 8  | Saturdays  | 1:00 pm – 2:00 pm  |  Online via Zoom
Grade 9 & 10  | Saturdays  | 2:00 pm – 3:00 pm  |  Online via Zoom

Looking for a fun and productive way to help your child succeed in school? Join our Homework Club for elementary and high school students!

Our program provides a supportive environment for students to complete their homework, ask questions, and reinforce key concepts with the guidance of experienced educators. Give your child the tools to excel academically and join the Homework Club today!

Elementary Program for Grades 3 – 6 runs from May 6 – June 24, 2023. See poster for more details and to register please email Mayra at

High School Program for Grades 7 – 10 runs from May 13 – June 24, 2023.  For more details and to register please email


Chinese Senior Social

Tuesdays  | 1:00 pm – 3:30 pm  |  In-person at BNH South House (4460 Beresford St)

Starting on Tuesday, April 11, we will be having a Chinese Senior Social at BNH South House. This will be a great way to make friends and connect over stories and shared experiences. It will be held on the 3rd floor.

See poster for more details.

Please register at 236-877-2616 or

Conversation Circle

Wednesdays  |  11:30 am – 1:30 pm  |  In-Person at BNH South House

Are you looking for an opportunity to practice your conversation skills? Come join us and meet new friends while engaging in topics about life in Canada in a supportive and casual environment.

It will be running on Wednesdays from April 26 to June 14.

See poster for more details and to register, please contact Mayra at

Ukrainian Conversation Circle

Saturdays  |  10:30 am – 12:30 pm  |  In-Person at BNH South House

For those wishing to improve your English conversational skills in a friendly environment, with small groups and individualized support, covering a diverse range of settlement topics, come to these morning sessions at BNH South House, 4460 Beresford Street. 

It will be running on Saturdays from April 22 to June 24

This is also, a great opportunity to connect with other Ukrainian newcomers.

See poster for more details and to register, please contact Xinrui at

Cook and Chat

Fridays  | 10:00 am – 12:00 pm  |  Online via Zoom

Join this fun and informative online class, starting on Friday, May 5. Our experienced instructor will guide you through new recipes, share recipes as well as tips and tricks in the kitchen, including how to make your dollar go further!

This weekly class will also give you the opportunity to make new friends and connect with people in the community.

See poster for details. Program start date to be confirmed.

To register, contact Lynn at or 604-431-0400.

NEW Neighbours Podcast

Hosted by BNH’s Settlement & Integration Program, the New Neighbours Podcast provides a platform for newcomers to make their voices heard. Every month, we will be interviewing a community member about their experiences about life in Canada or any other topics they choose to speak about such as stories, life lessons, concerns, cultural knowledge, music or information you want to share with your community.

To become a guest on the podcast, get in touch with Duy at or call 604-396-6955. There is no experience needed. See poster for more details.

Click either button below to access our New Neighbours podcast which highlights the voices of newcomers. Join us as we explore topics around newcomer stories, community-building, lifelong learning, and settlement-related topics.




General contact: 


Telephone: 604-431-0400 (South House); 604-294-5444 (North House)

Fax: 778-309-7897 (South House)

Language specific contacts: 

Community Connection Coordinator

Telephone: 236-833-6515


Burnaby Neighbourhood House is a community driven and community funded agency located on the unceded territories of the Tsleil-Wauthuth (səl̓ilw̓ətaʔɬ), Kwikwetlem (kʷikʷəƛ̓əm), Squamish (Sḵwx̱wú7mesh Úxwumixw) and Musqueam (xʷməθkʷəy̓əm) nations with a unique focus on neighbours supporting neighbours.



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