NEWCOMERS SETTLEMENT SERVICES

If you a newcomer immigrant or refugee in Canada, welcome! We are here to answer to your questions and support your settlement and integration in your new community by providing the following services and support: 

 
 

Settlement Services: Support with access to eligible benefits and adjusting to life in Canada 

  • Help with applying to all Canadian Federal and Provincial benefits (PR, SIN, MSP, IFH, CTB, GST/PST, LINC, Citizenship, Passport/Visa, Income Assistance, PWD, EI, B.C. Housing, banking, etc.)
  • Basic language translation/interpretation services
  • 1st language orientations to BC, and relevant information sessions and group workshops 
  • Food aid through referrals to community programs to help with the cost of living 
  • Apply for government and social support, language programs and referrals to other support centers in the Lower Mainland 
 
 

Professional Support: 

  • Case management, and developing personal settlement plans for initial needs in Canada
  • One on one or family counselling for emotional and social issues
  • Accompaniment trip in the community for settlement tasks (within the recommendations of Health Authorities during the COVID-19 pandemic)
  • Home-visits to support home life (with the recommendations by Health Authorities during the COVID-19 pandemic)
  • Transitional life skills facilitation 
  • Referrals to specialized programs in the Lower Mainland 
 
 

Long-Term Community Engagement and Social-Economic Integration: 

  • Volunteering and community involvement opportunities 
  • Employment services such as pre-employment readiness career planning, employment connections, resume writing, and connections with vocation training opportunities  
  • Youth Employment through three levels of leadership training, and building practical experience to enhance job-readiness skills
  • Promoting and sharing your cultural values and experiences in contributing to an inclusive and multi-cultural Canada 
 
 

Referrals to In-House Programs and Resources for all age groups: 

Children, pre-teen, youth, seniors, family programs, volunteer opportunities, access to food security programs (as the Food hub during COID-19 pandemic), access to community grants, community development initiatives, seniors outreach/therapeutic activations programs, youth leadership, children pre-school/afterschool/day camps, school-age childcare,  family drop-in programs, community kitchens, income-tax clinic, legal clinic, ESL conversation, adults literacy programs, and opportunities for community connections, inclusion and cultural celebrations.

HOW TO CONTACT US:

General contact: 

Email: settlementprogram@burnabynh.ca 

Telephone: 604-431-0400 (South House); 604-294-5444 (North House)

 
 

Language specific contacts: 

Community Connection Coordinator/ 

 

Settlement Case Manager (Arabic / اَلْعَرَبِيَّةُ)

Name:   Siham Ali

Email:   sihamaa@burnabynh.ca

Tel:       236-877-2517

 
 

Settlement Case Manager (Cantonese / 廣東話 | Mandarin /官话)

Name:   Dali Qu

Email:   daliq@burnabynh.ca

Tel:       236-877-2616

 
 

Settlement Case Manager (Farsi / فارسی  | Dari/ دری)

Name:   Maryam Torabizadeh

Email:   maryamt@burnabynh.ca

Tel:        236-877-2531

 
 

Settlement Case Manager (Filipino / Pilipino)

Name:   Avelina Dioces

Email:   AvelinaD@burnabynh.ca

Tel:       236-889-4065

 
 

Settlement Case Manager (Spanish / español / Hispanic)

Name:   Monica Tinajero Macarty

Email: MonicaM@burnabynh.ca

Tel:     236-878-9405 

 
 

Settlement Case Manager (Vietnamese)

Name:   Duy T

Email: DuyT@burnabynh.ca

Tel:     604-396-6955 

 
 

Settlement Case Manager (Hindi / हिन्दी  | Punjabi / ਪੰਜਾਬੀ) 

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Burnaby Neighbourhood House is a charitable, non-profit organization, located on the traditional, unceded territories of Coast Salish people – the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), and xʷməθkʷəy̓əm (Musqueam) Nations

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We are a volunteer driven community-funded agency with a unique focus on neighbours supporting neighbours.

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