FAMILIES
Date: November 1 to November 29, 2025 (Closed on Sun, Mon; Closes for Stat Holiday on Nov 11; closes early on Nov 19 at 12pm) 

Time: Tuesday – Saturday, 10 am - 5 pm [Closed for lunch from 12 pm - 1 pm]

Location:Metropolis at Metrotown, 4700 Kingsway, Burnaby, BC V5H 4M5. Upper level, next to Winners, across from Plenty [Direction & Location Map]

**See Registration Form for details**

• Live in Burnaby

• AND Families (with children from newborn to 16 years old) on income assistance or with low-income

One parent can come in the Toy Room to register with supporting documents:

1. Proof of current address [dated within 90 days of the application] e.g. bill from Fortis, Hydro, internet or phone provider or current lease or rental residency/tenancy agreement or bank statement (chequing/saving account).
2. Proof of Income for EACH Adult - Notice of Assessment, Proof of Income Statement or Income Assistance document.  You are eligible to apply if you are a Burnaby resident and your combined family income from Line 15000 on Notices of Assessment for all adult family members does not exceed the amount listed for the number of people in your family. If it exceeds this amount, you are not eligible.

Notice of Assessment from CRA

#  Through online CRA My Account - To obtain one, download and print it.

1. Log in to your CRA Account
2. Scroll down and click on “Tax Returns” from the left-side menu. You will see a list of your past year’s returns.
3. For the most recent year, click on “Notice of Assessment.” Your document will show up on the screen.
4. Click on the PDF button to make a printable version. Save this to your computer and print it out.

#  By phone by calling Canada Revenue Agency at 1-800-959-8281 and press * to speak to an operator or call 1-800-267-6999 for an automated service

Proof of Income Statement from CRA

#  Through online CRA My Account - To obtain one, download and print it.

1. Log in to your CRA Account
2. Scroll down and click on “Tax Returns” from the left-side menu. You will see a list of your past year’s returns.
3. For the most recent year, click on “Proof of Income Statement.” Your document will show up on the screen.
4. Click on the PDF button to make a printable version. Save this to your computer and print it out.

#  By phone by calling Canada Revenue Agency at 1-800-959-8281 and press * to speak to an operator or call 1-800-267-6999 for an automated service

OR If you are on Income Assistance, you need to request a "Release of Information" or "Confirmation of Assistance Statement" from your Ministry Office.

3. Identification for EACH Child - e.g. BC Services Card, birth certificate, passport, child tax benefit statement showing the children’s names, or Permanent Resident card

• Upon registration, you will be provided with a PICK-UP DATE and TIME in December to come back to the Toy Room to select your children's gifts. You will not be able to pick up any toys on your registration day. 
• We request that only 1 family member per household enters our Toy Room to register and pick up gifts. Please arrange for child care early.

Are there infectious disease safety protocols?Are there infectious disease safety protocols?

• We will follow guidelines set out by the BC Ministry of Health and have safety protocols in place during registration and toy pick-up.
• All visitors will be required to sanitize their hands and wear a mask at all times on site. Disposable surgical masks are available to those who need them.

For any other questions, please call us at (604) 299-5778.