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Qualifications:
- Post-secondary degree, diploma or certificate in Human Resources, Business Administration or a related field.
- Approximately 3-5 years of progressive human resources experience, preferably in a generalist or advisory capacity.
- Demonstrated experience providing employee relations and performance management guidance to leaders.
- Experience supporting workplace investigations, corrective action and sensitive employee matters.
- Working knowledge of British Columbia employment legislation, including the Employment Standards Act, Human Rights Code and Workers Compensation Act/occupational health and safety requirements.
- Experience supporting accommodations, leaves and return-to-work processes.
- Experience with recruitment and the employee lifecycle.
- Strong written communication skills and the ability to prepare clear, professional and appropriately documented HR correspondence.
- Strong interpersonal, coaching, conflict-resolution and problem-solving skills.
- Demonstrated ability to exercise sound judgment and maintain confidentiality when handling sensitive information.
- Strong organizational skills with the ability to manage competing priorities in a busy and evolving environment.
- Ability to work independently while collaborating effectively with leaders, employees and colleagues across the organization.
- Proficiency with Microsoft Office and experience working with HR, payroll or employee information systems.
Assets
- CPHR designation or progress toward the designation.
- Experience working in a non-profit, community-based or social services organization.
What You Can Expect
- At Burnaby Neighbourhood House, you will have an opportunity to contribute to an organization whose work directly supports the Burnaby community.
- This role offers broad exposure across the HR function and the opportunity to build trusted relationships with leaders and employees, improve HR practices and contribute to a respectful, inclusive and people-focused workplace.
- BNH offers a competitive salary, extended health benefits and opportunities for professional learning and development.
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The salary range for this position is $70,000-$80,000 annually, based on a 35-hour work week. Placement within the range will be based on the successful candidate’s relevant experience, education, qualifications and demonstrated HR expertise.
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Duties and Responsibilities
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Employee Relations & Leader Support
- Provide day-to-day HR advice, coaching and guidance to leaders on employee relations matters, including performance, attendance, workplace conduct, conflict resolution and employee concerns.
- Support leaders through performance management and progressive discipline processes, including preparing appropriate documentation and ensuring fair and consistent practices.
- Conduct or support fair, thorough and confidential workplace investigations involving employee complaints, respectful workplace concerns, harassment and other workplace matters.
- Provide guidance to employees regarding HR policies, workplace expectations and available supports.
- Support the resolution of workplace concerns using a respectful, practical and solutions-focused approach.
- Provide guidance on employee departures, including resignations, terminations, offboarding andexit processes.
Attendance, Leaves & Accommodations
- Support leaders and employees with attendance management, medical and non-medical leaves, workplace accommodations and return-to-work planning.
- Coordinate workplace accommodation processes in accordance with applicable human rights obligations and organizational policies.
- Support WorkSafe BC claims, return-to-work planning and related documentation.
- Maintain appropriate communication, documentation and follow-up throughout leave and accommodation processes.
Recruitment & Employee Lifecycle
- Support full-cycle recruitment for positions across the organization, including developing job postings, screening candidates, interviewing, reference checking and preparing employment documentation.
- Partner with hiring leaders to support fair, inclusive and effective recruitment and selection practices.
- Support employee onboarding, orientation and probationary processes.
- Support employee transfers, promotions, employment changes and offboarding.
- Identify opportunities to improve the candidate and employee experience throughout the employment lifecycle.
HR Policies, Practices & Compliance
- Support the development, review and implementation of HR policies, procedures, guidelines and employee resources.
- Provide guidance on the application and interpretation of HR policies and employment practices.
- Help ensure organizational practices comply with applicable British Columbia employment standards, human rights, occupational health and safety, privacy and other employment-related legislation.
- Monitor changes in employment legislation and HR best practices and recommend updates where appropriate.
- Support consistent HR practices across BNH programs and locations.
Health, Safety & Workplace Well-Being
- Support occupational health and safety programs, practices and committee activities.
- Assist with workplace incident follow-up, WorkSafe BC requirements and organizational health and safety initiatives.
- Contribute to initiatives that support employee wellness, psychological safety and a respectful workplace
HR Operations & Reporting
- Maintain accurate, complete and confidential employee documentation and HR records.
- Work collaboratively with Operations and Payroll to ensure employee changes are communicated and processed accurately.
- Support benefits administration and respond to employee questions regarding HR programs and processes.
- Prepare HR reports and track information related to areas such as recruitment, turnover, leaves, attendance and other workforce trends.
- Identify opportunities to streamline HR processes, improve documentation and strengthen HR service delivery.
- Support HR projects and organizational initiatives as required.
Learning, Engagement & Organizational Culture
- Support employee training and development initiatives, including respectful workplace, performance management, health and safety and leader education.
- Contribute to employee engagement, recognition and retention initiatives.
- Support organizational initiatives that advance equity, diversity, inclusion and belonging.
- Help foster a workplace culture aligned with BNH’s values of Care, Connect, Engage and Belong.
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