Service Quality and Delivery:

• Maintain high-quality services for newcomers by reviewing and improving current systems
• Resolve challenges that hinder effective service delivery
• Oversee and support Settlement Workers in managing high-need, multi-barriered cases.

Resource and Team Management:

• Provide Settlement team with access to tools and resources needed for effective client support.
• Co-Manage team efforts to achieve IRCC annual targets and ensure balanced service delivery
• Support contractors in interpretation, translation, and facilitation roles with the training and resources
• Recruit, train, coach, and Co-Manage team to ensure high performance and professional growth
• Co-manage staff planning, implementing, evaluating, and adapting settlement and community programs
• Co-manage regular performance evaluations and support staff development

Planning and Evaluation:

• Co-manage development and oversee annual program work plans, outcome frameworks, and reporting systems
• Ensure funder and contract deliverables are met and policies are implemented effectively
• Maintain and monitor client files, records, and statistical systems in compliance with the relevant regulations
• Monitor and evaluate program delivery for quality assurance and to meet target deliverables

Community Engagement and Outreach:

• Facilitate opportunities for newcomers to engage in community programs using local resources and networks
• Facilitate opportunities for newcomers to engage in community programs using local resources and networks.
• Develop and implement outreach strategies to promote program services to staff, volunteers and community members
• Organize and participate in community events to promote cross cultural understanding using the Justice, Equity, Diversity, and Inclusion (JEDI) framework.

Barrier Removal and Volunteer Engagement:

• Address barriers such as language and access through multi-lingual volunteers, contractors and tailored training
• Recruit, support, and monitor newcomer volunteers, providing feedback and ensuring meaningful participation
• Collaboration and Representation:
• Collaborate with internal and external programs to ensure a seamless newcomer experience
• Represent the programs in collaborative initiatives and partnerships with other service providers
• Promote the Neighbourhood House philosophy by ensuring programs foster opportunities for interconnecting and client integration

Administrative Responsibilities:

• Provide regular updates to the Executive Director
• Ensure policies and practices for record-keeping, program delivery, and reporting are in place and followed
• Undertake additional duties with the scope of the role as required